Terms and Conditions

Myoko Powder Chalet Terms and Conditions

Who we are and acceptance of terms
Myoko Powder Chalet is operated by Cameron Rylance (“we”, “us”). By making a booking, you agree to these Terms and Conditions on behalf of yourself and everyone in your group. Please read them before you book.

Bookings and payment

  • A booking is confirmed when we have received full payment and sent you written confirmation.
  • We accept credit card and bank deposit. Rates are shown in Australian dollars (AUD).
  • Booking Deposit: 30%
  • Final Balance: 70% due strictly 60 days before arrival.
  • Rates include the exit clean, bedding, linens and towels, bathroom supplies, heating, kitchen essentials and Wi-Fi.

Cancellations and changes

  • Cancellations and changes must be made in writing to support@vipstays.com.au.
  • More than 60 days before arrival: Full refund
  • 30 to 59 days before arrival: 50% refund of the total booking amount.
  • Within 29 days of arrival: No refund will be issued for cancellations or early departures.
  • The cancellation fees for your booking are shown in your booking confirmation. We recommend travel insurance.

Check-in, check-out and occupancy

  • Check-in is from 3pm and check-out is by 11am.
  • The chalet sleeps a maximum of 10 guests in 5 bedrooms (two double rooms and three twin rooms). Additional overnight guests are not permitted without our written agreement.

Guest responsibilities and house rules

  • You are responsible for your own conduct and that of everyone in your group, and for following the house rules in your check-in instructions.
  • Respect the property, neighbours and surroundings, including 11pm to 7am. Parties and events are permitted / by agreement.
  • Use the wood-burning fire only as directed in the check-in instructions, never leave it unattended and keep flammable items clear.
  • Smoking: not permitted inside. Pets: not allowed.
  • Follow the local rubbish and recycling rules in your check-in instructions.
  • Refrain from illegal or disruptive activities.
  • Report any issues or damage to us promptly using the contact details in your check-in instructions.
  • You are responsible for damage to the property or contents caused by your group, beyond fair wear and tear. [Security deposit or bond: $1000, refunded within 14 days after check-out if there is no damage.

Winter conditions and activities
Myoko has heavy snow and changing weather. Roads, driveways and services may be affected, and we cannot control weather or road closures. Snow tyres or chains are advised for driving. Skiing, snowboarding and other winter activities carry risks, and backcountry skiing carries avalanche risk. You take part at your own risk and should arrange appropriate travel and medical insurance. In an emergency in Japan, call 110 (police) or 119 (fire and ambulance).

Guest registration
Japanese law may require us to record guest details, including names, contact details and, for guests without a Japanese address, passport details. We will ask for these before arrival.

Liability
To the extent permitted by law, we are not responsible for injury, loss or damage to guests or their belongings during their stay, except where caused by our negligence or breach of law. Nothing in these terms excludes rights you have under consumer protection laws that cannot be excluded.

Events outside our control
We are not liable for failure or delay caused by events outside our control, such as severe weather, natural disaster, road or rail closures, or government restrictions. If we cannot provide the stay, [we will offer a refund or alternative dates].

Privacy
We handle your personal information as described in our Privacy Policy.

Governing law
These terms are governed by the laws of Japan.

Changes to these terms
We may update these terms at any time. The terms in force when you made your booking apply to that booking.

Contact us
For any questions or concerns, contact us at support@vipstays.com.au